prism update: Simplifying provider changes

We’re working to simplify submitting provider changes in prism.

Currently, to submit provider changes to us, you must download and complete a PDF form from prism. Over the next several weeks, we’ll phase out this form and embed the form’s questions directly into prism.

Phase 1 changes

In this first phase, the following provider change request types will be embedded in prism and will include the following updates:

• W9, roster and review provider setup requests: These request types will include additional questions that are more specific and detailed to the inquiry type.
• Terminations: The two current request type selections (Term Existing Provider – Group and Term Existing Provider – Individual) will be combined into one request type: Terminations. Providers will then be prompted to select the type of termination – Primary Care Provider, Non-Primary Care Provider or Group/Facility.

These changes are slated to take place by the end of the month.

Coming soon

The remaining provider change request types will still require the PDF form for the time being and will be embedded into prism during a future update.