We're closing fax number 616.975.8856

Effective Feb. 14, 2025, our fax number 616.975.8856 will no longer be operational. A small number of fax inquiries are sent to us at 616.975.8856 currently, however this number doesn’t reach the appropriate teams for the inquires sent.

In-network providers should use prism for all inquiries or disputes. If you don’t have a prism account, you can create one here. If you’d like more information on how to navigate and use prism, see our prism resources webpage and our Get Your Questions Answered document for detailed instructions.

Out-of-network providers are also encouraged to use prism as the fastest method of inquiry and dispute resolution. Out-of-network providers may also call our Provider Helpline at 800.942.4765 with questions.