Resources to help your patients during Suicide Prevention Awareness Month

Suicide is a complex issue we’re committed to addressing, as part of our mission to improve the health and lives of our members. According to the Center of Disease Control and Prevention (CDC), roughly 49,449 people in the U.S. lost their lives to suicide in 2022, an estimated 2.6% increase compared to 2021 (Provisional Suicide Deaths. CDC.gov 2023).

Let's continue working together to save lives by raising awareness, spreading hope and sharing up-to-date information about this topic. Below are resources available for our members who may experience a crisis or need additional support.

Behavioral Health Customer Service

We have a customer service team available to help members understand their behavioral health benefits and how to find in -network providers. We’re available Monday-Thursday 8 a.m. – 5 p.m. and Friday 9 a.m. – 5 p.m.

Additionally, we have emergency line clinicians available 24/7 to assist our members with their immediate needs, to ensure they’re connected to the right level of care. Our clinicians are trained to provide emotional support, assess safety concerns and assist members in accessing outpatient and inpatient treatment based on their needs. Since Jan. 1, 2023, our emergency line clinicians have received 700 calls from Priority Health members in need of crisis support. If you have a member who needs assistance, you or the member may contact our department at 800.673.8043.

myStrength

As of Aug. 31, 9,156 members created a myStrength account since the program launch in 2020. This free, digital tool offers more than 1,400 self-directed activities on a variety of mental wellness topics, including suicide education activities that highlight common warning signs and ways to support a loved one living with suicidal thoughts.

Other mental wellness topics featured include:

  • Depression
  • Anxiety
  • Stress
  • Chronic pain
  • Sleep problems
  • Substance use, and more

Download the myStrength member flyer

myStrength enhancements

 Coming early 2024, myStrength will undergo a name change and program enhancements to better serve the mental health needs of our members. We’ll be sharing those exciting updates soon.