Transportation assistance is moving to SafeRide for our Medicaid members

Starting September 8, all transportation assistance for your Priority Health Medicaid patients, including non-emergent medical transportation (NEMT), will be scheduled through SafeRide. SafeRide coordinates travel using ride-share options, like Uber or LYFT, and will dispatch NEMT providers for special assistance, like wheelchair services.

What’s changing?

Currently, transportation assistance for Priority Health Medicaid patients is coordinated through Priority Health. On September 8, this will transition to SafeRide.

How do your Priority Health Medicaid patients schedule a ride through SafeRide?

To schedule a ride on or after September 8, eligible patients must call SafeRide at 833.944.0535. SafeRide is available 24 hours a day, 7 days a week. Calls for a ride must be made at least three business days before the patient’s scheduled appointment.

Will this change how providers get authorization for food and lodging for their patients traveling long distances to appointments?

No. To get authorization for meals and lodging for your Priority Health Medicaid patients traveling over 50 miles for their appointments, you can continue to contact the same designated provider line at 616.575.5770.

How are we communicating this to patients?

Your impacted patients were sent an email and/or a letter communicating this change and offering instructions on how to schedule with SafeRide. Content of page