prism update: Simplifying EFT setup

Soon, we’ll simplify our electronic funds transfer (EFT) setup process in prism, making it easier for us to work together on your EFT setup and management needs.

What’s changing?

This month, our electronic funds transfer (EFT) setup form will be moved from prism’s Resources menu to the General Requests section. The form fields and information requested will remain the same but will look a little different.

Why are we making this change?

The current EFT setup form takes you outside of prism to complete your request, and we communicate with you via email.

With this update, all EFT setup requests will create a prism inquiry, allowing you to submit, track and receive our updates on your requests directly in prism. No separate form or emails required.

How do you submit EFT setup requests?

If you’d like to receive claim payments from us by direct deposit to your bank account rather than paper check (or to change or cancel your existing EFT enrollment), follow this process:

1. Log into prism.
2. Click General Requests in the main menu then New Request.
3. Select Set up/Manage EFT from the list of inquiry types.
4. Complete all fields and click Send.

See screenshots of this process and how it will look in prism below.

How will you hear back?

EFT inquiries will appear in the General Requests section of prism after submission. We’ll respond within 30 calendar days. To see our response in prism, providers should go to General Requests, open the inquiry and look at the Comments section. They’ll receive an automated email notification when a comment has been entered on the inquiry.

How will this process look in prism?

Below are screenshots showing the fields you’ll see in prism to submit an EFT inquiry when this update takes place: