We're working to resolve Medicaid claims being rejected incorrectly

We’re experiencing an issue with Medicaid claims front-end rejecting for “Claim Type Requires a Referring/Ordering NPI” when they shouldn’t. This issue started on May 23 and appears to be impacting multiple types of providers, including behavioral health providers and chiropractors.

Our teams are working diligently to resolve this issue. Until then, please don’t rebill.

Our goal is to reprocess any impacted claims after we’ve fixed the root cause of the issue. If we’re unable to reprocess claims, we’ll publish an update with next steps.

We value your partnership and the care you provide our members, and we sincerely apologize for any inconvenience this has caused. Thank you for your patience and understanding.