Use place of service code 10 for virtual services provided in the patient's home

As of Jan. 1, 2022, we now accept two place of service codes for virtual services, to better reflect where your patients receive these services:

• POS 02, which had been used for virtual services provided anywhere, is now specifically for virtual services performed with a patient who’s in a location other than their own home
• POS 10 is a new place of service code to use for virtual services performed with a patient who’s in their own home

The above ways you bill virtual services apply to our commercial, Medicaid and Medicare members. Both POS codes will reimburse at the higher non-facility rate. Be sure to include appropriate modifiers when applicable.

Find more information on virtual visits and telehealth